Appointments

To make an appointment
Contact the surgery on 01748 876090. Our phone lines are very busy in the mornings so if you don’t require a same day appointment please call in the afternoon. We offer appointments which can be booked up to a month ahead as well as appointments for patients who need to be seen on the day.

Appointments on the day
We offer appointments on the day for patients who need to be seen and we operate a telephone triage system to facilitate this. If you require an appointment on the same day then a doctor will ring you back to discuss your needs and, with you, decide whether you need to come in or whether your problem can be dealt with over the telephone then and there. This helps us to make sure that those who need to be seen urgently can be seen urgently.

Routine and other appointments
We also have the usual range of face-to-face appointments where patients can come down to the surgery and see the doctor or nurse and we also offer telephone appointments (a lot of conditions can be dealt with on the phone which we hope is convenient for patients).

Better Access – More routine primary care appointments
More routine primary care appointments have been made available to people living in our region. Patients registered at GP practices in Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6:30pm and 8pm weekdays and between 8:30am and noon on Saturdays and Sundays. This is not a walk-in service – please speak to a receptionist to book your appointment.

Home visits
We prefer to see patients in the surgery whenever possible, as we then have all the facilities available. However, where a patient cannot attend the surgery for medical reasons we will see them at home. If you feel you need a home visit please let us know as soon as possible and a GP/ANP will call you back to assess the situation. Remember: your doctor can usually see several patients at the surgery in the time that it takes to make a single house call.

Cancelling appointments
If you need to cancel an appointment, please let us known as soon as possible by calling us on 01748 876090. You can also cancel any appointment online via your online account.

You can help us!
Please be on time for your appointment by arriving a few minutes beforehand. If you are more than five minutes late for your appointment, you may not be seen.

Call recording
All telephone calls to and from the medical practice are recorded for quality and staff training purposes.