Making and managing appointments

Making an appointment

Contact the surgery on 01748 876090. Our phone lines are very busy in the mornings so if you don’t require a same day appointment please call in the afternoon. All consultations with doctors and nurses are by appointment only, though accidents and emergencies will be dealt with as and when they arise.

Doctors’ appointments are one every 10 minutes. If you think that you may need more time please ask for a double appointment to avoid overrunning into the next patient’s appointment.

Managing appointments by mobile phone

We use SMS messaging on mobile phones to confirm appointments booked and cancelled, and also send out reminders the day before. If you would like to use this service please give us your mobile number and keep us informed if it changes. If you don’t want this service please inform reception who will arrange this. We do not share or give your number to anyone else.

To cancel your appointment when you get the SMS reminder simply follow the instructions, texting CANCEL to the number shown. This is an automated system and will only recognise the word CANCEL, so please don’t send any other messages to this number.

Telephone consultations

We now offer telephone consultations for patients who need to be seen on the same day. We find that nearly 70% of patients who use telephone consultations can be dealt with over the phone. If it transpires that you need to be seen, we reserve some appointments on the day so you can be seen without delay.

Online consultations

You can contact us online about any medical, administrative or prescription issue. You don’t need an app, simply enter your details and we’ll get back to you within two working days.

Please do not use this service for urgent or emergency requests – contact the surgery in the normal manner.

The submitted forms will only be read during office hours. The forms will not be read at weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday–Friday between the hours of 18.00–08.00.

Please contact 111 during out of hours or 999 if it is an emergency.

Cancelling an unwanted appointment

One of our big problems is patients who don’t attend their appointment. We lose about 130 appointments every month because of this. If you need to cancel an appointment, please let us known as soon as possible by calling us on 01748 876090. You can also cancel your appointment online via your online account.

Your online account

Some services are available via the internet, known as your online account. This enables you to:

  • book some on-the-day appointments
  • order your repeat medication
  • view future appointments
  • cancel appointments
  • access your Summary Care Record

If you already have an online account simply click on the SystmOnline logo above to access your account.

To register for an online account please contact reception on 01748 876090.

Who should I see?

You can make an appointment with a GP, the Advanced Nurse Practitioner, a Practice Nurse or a Healthcare Assistant depending on your needs.

  • Healthcare Assistant
  • Hypertension review checks, blood pressure
  • Phlebotomy (blood testing)
  • Minor operations with GP
  • ECG (heart tracing)
  • Flu, pneumonia and shingles injections/ vaccinations
  • Repeat vitamin B12 injections
  • Contraception/pill repeat prescriptions
  • Flu, pneumonia and shingles injections/ vaccinations
  • First time vitamin B12 injections
  • Dressings – first time and follow up
  • 4 Layer bandaging
  • Medication reviews
  • Onward referrals to specialist teams
  • Anxiety and depression
  • Practice Nurse
  • Chronic disease clinics: asthma, COPD, diabetes, heart disease, stroke/TIA, hypertension
  • Mens health
  • Cardiovascular disease risk assessments
  • Baby clinics/vaccinations
  • Smears tests and swabs
  • ECG (heart tracing)
  • Contraception/pill repeat prescriptions
  • Flu, pneumonia and shingles injections/ vaccinations
  • First time vitamin B12 injections
  • Dressings – first time and follow up
  • 4 Layer bandaging
  • Medication reviews
  • Onward referrals to specialist teams
  • Anxiety and depression
  • Advanced Nurse Practitioner
  • Minor illnesses: coughs, colds, sore throats, chest infections etc.
  • Referrals
  • Blood pressure problems
  • New contraception and implant fitting without GP (if clinic available)
  • Sick notes (but then need to be signed by GP)
  • Skin problems (eczema and rashes)
  • Water infections/cystitis abdominal pain
  • Basic women’s health
  • Acute anxiety and depression
  • Ear and eye infections
  • Medication reviews
  • Medication reviews
  • Onward referrals to specialist teams
  • Anxiety and depression
  • Doctor
  • Complex, multiple or on-going illnesses: including breathing difficulties, severe headaches, vague symptoms, chest pain
  • Follow up from initial assessment with Nurse Practitioner
  • Sick notes
  • Smears (female GPs only)
  • Contraception, implant and coil fitting
  • Pregnancy-related problems
  • Breast lumps
  • Menopause
  • Women’s health – gynaecological problems
  • Men’s health concerns
  • Medicals
  • Medication reviews
  • Onward referrals to specialist teams
  • Anxiety and depression
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