Making and managing appointments

We use SMS messaging on mobile phones to confirm appointments booked and cancelled, and also send out reminders the day before. If you would like to use this service please give us your mobile number and keep us informed if it changes. If you don’t want this service please inform reception who will arrange this. We do not share or give your number to anyone else.

To cancel your appointment when you get the SMS reminder simply follow the instructions, texting CANCEL to the number shown. This is an automated system and will only recognise the word CANCEL, so please don’t send any other messages to this number.

We now offer telephone consultations for patients who need to be seen on the same day. We find that nearly 70% of patients who use telephone consultations can be dealt with over the phone. If it transpires that you need to be seen, we reserve some appointments on the day so you can be seen without delay.

You can contact us online about any medical, administrative or prescription issue. You don’t need an app, simply enter your details and we’ll get back to you within two working days.

Please do not use this service for urgent or emergency requests – contact the surgery in the normal manner.

The submitted forms will only be read during office hours. The forms will not be read at weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday–Friday between the hours of 18.00–08.00.

Please contact 111 during out of hours or 999 if it is an emergency.

One of our big problems is patients who don’t attend their appointment. We lose about 130 appointments every month because of this. If you need to cancel an appointment, please let us known as soon as possible by calling us on 01748 876090. You can also cancel your appointment online via your online account.