During the COVID-19 pandemic we have been operating a full day triage service. This was to ensure patients were receiving the quickest possible response to their healthcare needs while helping us to manage the increasing demand for urgent appointments. This also ensured that we kept our patients and staff safe by minimising COVID-19 infection risks through a reduction in the number of people coming into the surgery.
Please note, as of 05 July 2021, the triage service will only be in operation until 12pm. If you need a response to a medical problem on the same day, please contact the surgery, where possible, before 12 noon each day.
This change will allow us to continue to provide a good caring service with the capacity to see patients face to face where appropriate, and provide us with the time to see and assess patients who have complex requirements while managing our increased acute workload more efficiently.
With many thanks,
Harewood Medical Practice Team