Statement From Harewood Medical Practice

Harewood Medical Practice

42 Richmond Road, Catterick Garrison, DL9 3JD

Surgery hours: Monday to Friday 8.00am-12.30pm and 1.30pm to 6.00pm
(Closed bank/public holidays)


Our triage service is in operation everyday until 12pm, where capacity allows. If you need a response to a medical problem on the same day, please contact the practice, where possible, before 12pm each day.

This gives us the capacity to see patients face to face where appropriate, and provides us with the time to see and assess patients who have complex requirements while managing our increased acute workload more efficiently.

Please note, our ability to provide a triage appointment depends on the demand on the day.

Thank you for your continued support and understanding at this time.

Don’t wait on the phone… contact us online

You can contact us online about any medical, administrative or prescription issue. You don’t need an app, simply enter your details and we’ll get back to you within two working days.

Please do not use this online form for urgent or emergency requests – contact the surgery in the normal manner.

The submitted forms will only be read during office hours. The forms will not be read at weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday–Friday between the hours of 18.00–08.00.

Please contact 111 during out of hours or 999 if it is an emergency.

Watch the video below to see how easy it is to use. Skip the video along to 13.20 minutes for a demo.

Download Information for Airmid App

Apple Phones – Airmid UK on the App Store (

Other Phones – Airmid UK – Apps on Google Play

Airmid helps you manage your personal health record and connects you to online services offered by GP practices and other NHS organisations.  This app will provide updates surrounding your prescription requests and you will be able to see when Harewood clinicians have issued your prescription and which pharmacy this has been sent to including the bar code reference for the particular prescription.  This should reduce the requirement to contact our practice directly for updates with regards to your prescription requests.  This app also provides detailed information surrounding your medical record, health care and any upcoming appointments and we encourage you to download this app for your convenience.

About us

Harewood Medical Practice, Catterick Garrison, is a GP practice for patients registered with us.

Between our GPs, advanced nurse practitioners, and practice nursing team, we aim to offer you a wide range of healthcare services in your local community.

We offer on-the-day appointments as well as appointments you can book in advance and telephone consultations. You can also set up an online account to manage your healthcare online via smartphone, tablet or computer.

We want to offer flexible and convenient services to our patients to allow you to take control of your healthcare.

Support with diabetes from Diabetes UK

Whether you are at risk, living with or caring for someone with diabetes, diabetes can be tough. But you are not alone. Whatever your connection to diabetes the North of England Diabetes UK team are here for you.

Better Access – more routine primary care appointments

More routine primary care appointments have been made available to people living in our region. Patients registered at GP practices in Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6:30pm and 8pm weekdays and between 8:30am and noon on Saturdays and Sundays. This is not a walk-in service – please speak to a receptionist to book your appointment.

Like what we’re doing?

If you would like to share some positive feedback about the practice and/or our staff, please do this via email or telephone on 01748 876090.

Friends and Family Test

The NHS Friends and Family Test (FFT) allows patients to provide feedback on their experiences, which is vital in transforming NHS services and supporting patient choice.

Find out more about how to provide feedback on your experience with Harewood Medical Practice.

Are you a patient at our practice?
Would you like to be more involved in the practice?

If you have answered ‘yes’ to the above questions, we would love you to get involved with our Patient Participation Group. Register your interest by emailing Please include your full name, email address and telephone number so we can contact you.

Download our patient information leaflet

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